Refund policy

At Harrison Titanium, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition you received it

  • Be in its original packaging

  • Include all original accessories, manuals, and components, if applicable

  • Be accompanied by your receipt or proof of purchase

How to Start a Return

To begin a return, please contact our customer support team at support@harrisontitanium.com.

Once your return request has been reviewed and approved, our team will provide you with the correct return address and return instructions.

Please do not send any products back before contacting us. Items returned without prior approval or sent to an unauthorized address may not be accepted.

For any questions regarding your return, please contact us at support@harrisontitanium.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you receive the wrong product, contact us immediately at support@harrisontitanium.com. Please include your order number and, where possible, clear photos of the issue so we can review your request and provide an appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Cookware or kitchen products that have been used

  • Personalized or custom-made products

  • Clearance or final sale items

  • Gift cards

If you're unsure whether your item qualifies for a return, please contact our customer support team before sending anything back.

Exchanges

The fastest way to receive a different product is to return the original item after your return request has been approved and place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving it, for any reason and without justification.

The item must be unused, in the same condition in which it was received, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@harrisontitanium.com.

Contact Information

We're here to help with any questions about your order, products, shipping, returns, or anything else.

Harrison Titanium

Email: support@harrisontitanium.com

Support Hours (U.S. Time):

  • Monday – Friday: 9:00 AM – 5:00 PM
  • Saturday: Closed
  • Sunday: Closed

We aim to respond to all customer inquiries within 1–2 business days.